Anyway, on to the dinner. Kids 12 and under eat for free (see below), helping themselves from a buffet, and as such the food was a mixed bag of good (salad, fruit salad, decent chicken fingers and yummy looking pepperoni pizza) and the not-so-great fries that looked as if they had seen better days.
retorting “what do you expect you mad woman, they’re free aren’t they?” as he probably should’ve, Santiago immediately whisked a plate of these delectable goodies to our table, free-of-charge and took the initiative and said a fresh batch of kids fries was on its way. Now that’s what I call service. The kids didn’t get a look in and we scoffed the lot. Brilliant service also came in the form of the jolly Tracy, I would guess the manageress, whose effervescence really welcomed us to the restaurant.
children, although I think if I asked Santiago nicely…)
The Ritz-Carlton makes service excellence seem so easy, yet serving with genuine warmth and sincerity takes training and tremendous patience. It sealed the evening for us.